FAQ
Whether you are shopping for a gala, a wedding, or a statement evening look, this page answers the most common questions about ordering, sizing, shipping, and getting help from Soromint.
Shopping & Product Questions
What types of clothing does Soromint offer?
Soromint specializes in formal and occasion wear. Our main collections include Evening Gowns (with sub-categories such as Beaded Embellished, Velvet Satin, Lace Floral, Cape Fringe, and Mermaid Silhouette), Two Piece Sets, Cozy Outerwear, and Kaftans Abayas. You can browse these categories directly from the navigation menu on soromint.shop.
How do I find the right size for a gown?
Each product page includes a detailed size chart with bust, waist, and hip measurements in inches. Most of our evening gowns come in sizes S through 3XL. Because gowns are designed with a slim, body-contouring fit, we recommend checking your measurements against the chart on the specific product page. If you fall between two sizes, sizing up is generally the safer choice for comfort at a formal event.
Why do some sizes or colors show as unavailable?
Inventory varies by style, and popular colors or sizes may sell out during peak event seasons. If a size or color you want is unavailable, check back on the product page for restocks or contact our support team to ask about availability for that specific item.
Are the colors on product pages accurate?
We photograph each gown to represent its true color as closely as possible, but shades may appear slightly different depending on your screen settings and lighting. The color names listed on each product page (such as Champagne, Dusty Pink, Sage Green, or Burgundy) describe the actual fabric tone. If you need a precise color match for an event, reach out to support before ordering.
Ordering & Shipping
How long does it take to process my order?
Orders are processed within 1–3 business days after checkout. Processing time is separate from shipping time, so the total wait from purchase to delivery will include both.
How long does delivery take?
Once your order ships, estimated delivery takes 7–12 business days. This is an estimate and may vary based on your location and carrier conditions. It is not a guaranteed delivery date.
Which regions does Soromint ship to?
Soromint serves customers in North America, Europe, and Australia. During checkout, the available shipping options for your specific address will be displayed before you complete your purchase.
Can I update my shipping address after placing an order?
If you notice an error in your shipping address, contact us as soon as possible at agaiby@soromint.shop with your order number and the corrected address. Because orders are processed within 1–3 business days, early requests have the best chance of being updated before dispatch.
After Your Purchase
What should I do if my item arrives damaged or incorrect?
Contact our support team at agaiby@soromint.shop with your order number, a description of the issue, and clear photos of the item received. We will review your case and guide you through the next steps.
Do you offer returns or exchanges?
Return and exchange eligibility depends on the item and its condition. For the most accurate answer about a specific order, please contact agaiby@soromint.shop with your order number and the reason for your request. We will confirm whether a return or exchange is possible for your purchase.
Need More Help?
If your question is not covered here, reach out to the Soromint support team at agaiby@soromint.shop. When contacting us about an order, please include your order number and the email address used at checkout so we can assist you quickly.