Privacy Policy
This Privacy Policy explains how Soromint (operated by NATURALIE LTD) collects, uses, and protects personal information when you visit soromint.shop or place an order with us. We serve customers in North America, Europe, and Australia, and we aim to be straightforward about what we handle and why.
Information We Collect
What you provide directly. When you place an order, contact our support team, create an account, or subscribe to our emails, you may share your name, email address, phone number, billing address, shipping address, and any details relevant to a customer-service conversation or product inquiry.
What we collect automatically. When you browse soromint.shop, Shopify and our store may record your IP address, device and browser type, pages visited, referring site, cart activity, and checkout interactions. This helps us keep the store running and understand how customers navigate it.
Transaction details. To fulfil orders we process product selections, order amounts, payment status, delivery confirmations, and transaction records. Full payment card numbers and security codes are handled by our payment processor and are not stored on our store servers.
How We Use Your Information
We use personal data for the following purposes, and we distinguish between what is necessary and what is optional:
- Order fulfilment (necessary): processing payments, preparing shipments, tracking deliveries, and managing returns or refunds.
- Customer support (necessary): responding to inquiries, resolving issues, and maintaining service records.
- Security and fraud prevention (necessary): protecting accounts, detecting suspicious activity, and keeping transactions safe.
- Store operations and analytics (limited): understanding site performance, improving the shopping experience, and maintaining technical functionality.
- Marketing (optional): sending product updates, offers, or newsletters only when you have opted in. You can unsubscribe at any time.
We do not use your data for purposes beyond those described above unless required by applicable law.
Who We Share Information With
We share personal data only to the extent needed to run our store, and we do not sell your information.
Shopify. Our store is built on the Shopify platform. Shopify processes data on our behalf to host the storefront, manage orders, and provide underlying services. Shopify handles personal information according to its own terms, and you can read their consumer privacy notice here: Shopify Consumer Privacy Policy.
Service providers. We may share limited information with payment processors, shipping carriers, and customer-support tools that help us deliver orders and maintain the store. Each provider receives only the data necessary for its role.
Legal requirements. We may disclose information if required by law, court order, or government request, or to protect our legitimate rights in a dispute.
Cookies and Tracking Technologies
Cookies and similar technologies help our store function, remember your preferences, and measure site usage.
- Essential cookies keep your cart, login session, and checkout working. Disabling these may prevent the store from functioning properly.
- Preference cookies remember choices such as language or region.
- Analytics cookies help us understand which pages are visited and how customers interact with the site.
- Marketing cookies may be used to support advertising or personalised content, but only where you have given appropriate consent.
You can manage non-essential cookies through the cookie banner or privacy-preference controls presented on our site. You may also adjust your browser settings, though blocking all cookies can affect your ability to use the cart or complete checkout.
For general information on how Shopify uses cookies, see Shopify Cookie Policy. That page describes Shopify's own cookie practices and does not replace the disclosures above about this store.
Data Retention
We keep personal information only as long as needed to fulfil the purposes described in this policy, maintain required business and tax records, resolve disputes, and comply with applicable legal obligations. When data is no longer needed for these purposes, we delete or anonymise it.
How We Protect Your Data
We take reasonable technical, administrative, and organisational measures appropriate to the sensitivity of the information and the risks involved. Access to personal data is restricted to those who need it for legitimate business purposes, and service providers are expected to handle information responsibly.
No method of internet transmission or electronic storage is completely secure. We cannot guarantee absolute safety, but we work to protect your information in proportion to our operations.
Your Choices and Rights
Depending on your location and applicable law, you may have the right to request access to your personal data, ask for corrections or deletion, object to or restrict certain processing, or withdraw consent you previously gave. If you wish to exercise any of these rights, contact us at agaiby@soromint.shop. We may need to verify your identity before fulfilling a request.
To stop receiving marketing emails, use the unsubscribe link in any message we send, or contact us directly.
International Data Processing
Because Soromint is based in the United Kingdom and serves customers in North America, Europe, and Australia, your information may be processed or stored in locations outside your own country. We rely on the platform and service-provider arrangements described above to handle data across borders.
Children's Information
Our store is not directed at children, and we do not knowingly collect personal information from them. If you believe a child has provided us with personal data, please contact us so we can take appropriate action.
Changes to This Policy
We may update this Privacy Policy as our business, technology, or legal requirements evolve. The most current version will always be available on this page.
Contact Us
If you have questions about this policy or your personal information, reach us at:
Soromint (NATURALIE LTD)
52 Hall Lane, London, NW4 4TN, United Kingdom
Email: agaiby@soromint.shop