Terms of Service
These Terms of Service explain the rules and expectations when you browse, shop, or interact with soromint.shop. They are set by NATURALIE LTD, the company behind the Soromint brand, and apply alongside our shipping, returns, and privacy policies. By placing an order or continuing to use the site, you agree to the terms described here.
Who we are and how these terms work
Soromint is operated by NATURALIE LTD, registered at 52 Hall Lane, London, England, NW4 4TN. We sell directly to customers in North America, Europe, and Australia. The website runs on Shopify's platform, which provides the underlying e-commerce technology; however, NATURALIE LTD is the seller, the party you contract with, and the entity responsible for fulfilling your order.
These terms cover your use of the site and any purchase you make through it. They do not override statutory consumer rights that apply in your country of residence, and nothing here is intended to exclude or limit those rights.
Products, pricing, and availability
We make reasonable efforts to ensure that product descriptions, images, colours, and specifications are accurate. Because screen settings, lighting during photography, and device calibration vary, the appearance of a product on your screen may differ slightly from the physical item.
Prices are displayed in the currency shown on the product page at the time you view it. Any applicable taxes, duties, or additional fees are calculated and presented at checkout before you confirm your order. If we identify a clear typographical or pricing error, we will contact you before processing the order and give you the option to proceed at the corrected price or cancel without charge.
Product availability depends on actual stock levels. If an item becomes unavailable after you place an order, we will notify you and offer a refund for that item.
Placing orders and making payment
When you submit an order, you provide us with accurate contact, billing, and delivery information. You authorise us to process payment through the method you select at checkout. We may decline or cancel an order if payment cannot be authorised, if the delivery address is incomplete or invalid, if we suspect fraudulent activity, or if the product is no longer available.
An order confirmation email indicates that we have received your order. Your contract with us is formed when we accept and dispatch your order. If we cannot fulfil your order for any reason, we will inform you and arrange a refund for any amount already charged.
Shipping, returns, and your rights
Order processing and delivery are governed by our Shipping & Delivery policy, which outlines dispatch times, available destinations, and tracking information. Returns, refunds, and exchanges are governed by our Returns & Refunds policy. You can find both policies linked from the footer of every page on soromint.shop.
Nothing in these terms limits your statutory rights as a consumer under the laws of your country of residence. If a product arrives damaged, is not as described, or is faulty, you may be entitled to a repair, replacement, or refund regardless of our standard return window.
Using the site responsibly
You agree not to use soromint.shop to commit fraud, impersonate another person or business, attempt to gain unauthorised access to any part of the site, upload malicious code, interfere with the site's security or normal operation, scrape or harvest protected data, or infringe the intellectual property rights of Soromint, its partners, or other users.
These restrictions do not prevent you from leaving honest reviews, contacting consumer protection authorities, or exercising any right that cannot lawfully be waived.
Intellectual property and site content
The Soromint brand name, logo, original copy, site design, and product photography are the property of NATURALIE LTD or are used with permission. You may not reproduce, distribute, or commercially exploit this content without our prior written consent. Third-party product brands and any content they provide remain subject to their own rights.
Third-party services and links
Our site may include links to third-party websites, payment processing services, or social media platforms. Those services operate under their own terms and privacy policies. We are not responsible for the content or practices of third parties, but we remain responsible for our own obligations to you as the seller.
Your personal information
We handle your personal data in accordance with our Privacy Policy, available through the link in the site footer. By placing an order, you acknowledge that we will process the information necessary to fulfil and deliver your purchase and to communicate with you about your order.
Service availability and limitations
We aim to keep soromint.shop available at all times, but the site may be temporarily interrupted for maintenance, technical issues, or events outside our reasonable control. We do not guarantee that the site will be entirely error-free or uninterrupted.
Our liability to you is limited to what is permitted under applicable consumer law. Nothing in these terms excludes liability for death or personal injury caused by our negligence, for fraudulent misrepresentation, or for any other matter where liability cannot lawfully be limited.
Changes to these terms
We may update this page to reflect changes to our services, policies, or legal requirements. The version published on soromint.shop at the time you place an order is the one that applies to that order. We encourage you to review this page periodically.
Questions or concerns
If you have any questions about these terms or your order, please contact us at agaiby@soromint.shop. We are happy to help clarify anything before or after your purchase.